You have the right to know: kui99 respects your privacy. This document explains what information we collect about you, how we collect it, and why.
1 Introduction
Kui99 ("we", "our platform") is committed to protecting your privacy. This Privacy Policy ("Policy") describes what personal information we collect, how we use it, and how we keep it secure when you use the kui99 website, mobile app, and related services.
By using the kui99 platform, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree with any part of this Policy, please refrain from using our services.
Our Privacy Policy is built in accordance with international data protection laws and industry best practices. We regularly review and update this Policy to ensure your information receives the highest level of protection.
Our Core Principles: We only collect information that is necessary. Your data is never sold.
2 What Information We Collect
We collect various types of information to keep the kui99 platform running effectively. The details are outlined below:
| Type of data |
Example |
Collection Time |
| Identity information |
Full name, date of birth, nationality |
At the time of registration |
| Contact Information |
Email address, phone number |
During registration and updates |
| Financial Information |
Payment methods, transaction records |
During deposits and withdrawals |
| Technical information |
IP address, browser, and device information |
Automatically upon site visit |
| Usage data |
Game history, betting patterns |
While using the platform |
| KYC Verification Information |
National ID card, passport |
During the verification process |
Important: We never store your full payment card number or bank PIN. All payment processing is handled exclusively through secure third-party gateways.
3 Purpose of data collection
Kui99 uses your personal information only for specific, legitimate purposes. We do not use your data for anything beyond what is necessary or relevant.
- Account Management: Your identity information is required for registration, login, and account verification.
- Transaction Processing: Financial information is used to process deposits and withdrawals successfully.
- Customer Support: Your contact information is used to resolve issues and provide support.
- Fraud prevention: Data is reviewed to prevent money laundering and other illegal activities.
- Responsible Gaming: Behavioral data is analyzed to identify signs of gaming addiction and to put appropriate protective measures in place.
- Service improvement: Usage data is analysed to improve the user experience.
- Legal Obligations: To meet regulatory requirements and fulfil legal reporting obligations.
- Promotional communications: To keep you informed about offers and bonuses, with your consent.
You can unsubscribe from promotional emails at any time by contacting support. Core service-related messages cannot be turned off.
4 Cookies & Tracking Technologies
The kui99 website and app use cookies and similar technologies to enhance your browsing experience and keep the platform running smoothly.
- Essential cookies: Essential for maintaining login sessions and ensuring security. These cannot be disabled.
- Functional Cookies: Used to remember your preferences, such as language and theme settings.
- Analytical cookies: To understand which sections of the site are used most. Data is collected in aggregate without personal identification.
- Security cookies: Used to prevent fraudulent logins and unauthorised access.
Most browsers allow you to control cookies. However, disabling essential cookies may prevent kui99 from functioning properly.
5 Sharing data with third parties
Kui99 never sells your personal information. However, in certain circumstances, data may be shared with trusted third parties.
- Payment provider: Mobile Banking, Nagad, Rocket, and other approved payment gateways receive the information needed to process transactions.
- KYC Verification Service: Documents are shared with trusted technology partners for identity verification purposes.
- Security analyst: We work with specialist firms for fraud detection and cybersecurity.
- Legal Authorities: Data may be disclosed to regulators and law enforcement agencies in response to valid legal orders or investigations.
Guarantee: All third-party partners we work with are held to the same strict privacy standards as we are. We regularly verify their compliance.
6 Data retention period
How long we retain your information depends on the type of data and the purpose it was collected for. Once the required period expires, it is securely deleted.
- Account Information: For the duration of the active account and up to 5 years after closure.
- Transaction Records: A minimum of 7 years, in accordance with financial regulatory requirements.
- KYC Documents: 5 years after verification is completed.
- Log Files & Technical Data: Up to 1 year.
- Customer Support Contact: 3 years from the date of last contact.
Retention periods may be extended in cases of legal obligations or ongoing investigations. You will be informed if this applies to you.
7 Your Data Rights
As a kui99 member, you have a number of important rights over your personal information. We fully respect and uphold all of these rights.
Right to access — you can find out what information we hold about you
Right to Rectification — you can correct any inaccurate information
Right to erasure — you can request deletion of your data under certain conditions
Right to object — you can opt out of certain uses of your data
Right to portability — you can obtain a copy of your data
Right to Restriction — you can pause processing under certain circumstances
To exercise any of these rights, contact our support team. We will respond within 30 business days.
8 Children's Privacy
Kui99 strictly does not provide services to anyone under the age of 18. We do not knowingly collect personal information from minors.
- Age verification is mandatory during registration.
- Additional KYC documents may be requested if any suspicion arises.
- Any account found to belong to a minor will be suspended immediately.
- If a parent or guardian believes their child is using this platform, please get in touch with us.
A Note for Parents: Keep parental controls enabled on your device. If you have any concerns, contact us immediately at
[email protected].
9 Security measures
Kui99 applies industry-leading technical and organizational measures to protect your information. Our security infrastructure is continuously updated.
- SSL/TLS Encryption: All data transfers are encrypted with 256-bit SSL.
- Firewall and DDoS protection: Servers are protected against external attacks.
- Two-factor authentication (2FA): An additional layer of protection is available at login.
- Regular security audits: Independent experts regularly audit our systems.
- Staff Training: Staff who have access to data receive privacy training.
- Data breach plan: A response plan is in place to act quickly in the event of any data breach.
In the event of a security incident: In the event of a data breach, we will notify affected members within 72 hours and take remedial action.
10 Changes to the Privacy Policy
Kui99 reserves the right to update this Privacy Policy at any time. We will notify you of changes in an appropriate manner based on their nature and significance.
- Minor changes will be updated on this page only, with the date revised accordingly.
- For significant changes, you will be notified via email or in-app notification.
- At least 7 days' notice will be given for major changes.
- Continued use of the platform after any changes constitutes acceptance of the updated policy.
The date of the most recent update is displayed at the top of this page. We recommend checking it regularly.
11 Contact Us
If you have any questions or complaints about this Privacy Policy, or wish to exercise your data rights, please contact us.
- Email: [email protected]
- Live Chat: Log in to the platform and chat with us directly.
- Response Time: Typically within 24–72 hours.
Use your registered email address when submitting data requests. Requests will only be processed after your identity has been verified.